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A site that advocates for you

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    Let’s just call Expedia’s $280 million acquisition of Travelocity, and the reportedly imminent sale of Orbitz, what it is: the latest chapter in an online-travel soap opera. If you’re an industry insider, this is juicy. But for the average traveler, it’s hard to figure out whether it means anything at all. So what if Expedia […]

    The post The online-travel soap opera – and what it means to you appeared first on Elliott.


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    How do you even respond to someone like Harley Feldman? There are no words. “Never do business with Travelocity,” he writes in our help forums today. You can read the entire painful thread here. The reason he’s telling everyone to avoid the online agency? His daughter’s boyfriend had purchased a ticket to China as part […]

    The post “Most horrible service and support from Travelocity” appeared first on Elliott.


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    Chris Joseph’s flight doesn’t get booked the right way on Travelocity. Can his ticket be fixed? Question: I’m hoping that you can help me solve my travel nightmare with Travelocity. As a seasoned traveler, I’m frankly embarrassed to have found myself in this predicament. My husband and I were traveling to South Padre Island, Texas, […]

    The post Thanks to Travelocity, I’ll never make Silver Elite appeared first on Elliott.


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    With most mergers, consumers lose. But with the latest merger in the online travel industry between Expedia, Travelocity and Orbitz, competition should be enhanced rather than diminished. Why? The real competition is not from other travel agents, but from the airlines and hotels. If they could, hotels and airlines would do away with travel agents. […]

    The post A merger that’s good for consumers? It’s no April Fool’s joke appeared first on Elliott.


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    With most mergers, consumers lose. However, with the latest merger in the online travel industry between Expedia, Travelocity and Orbitz, competition should be enhanced rather than diminished. Why? The real competition is not from other travel agents, but from the airlines and hotels. If they could, hotels and airlines would do away with travel agents. […]

    The post Expedia is about to eat two of its competitors, and that’s good for you appeared first on Elliott.


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    After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?

    The post Charged twice by Travelocity — where’s my refund? appeared first on Elliott.


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    Karen Smith loses her paper airline ticket to Spain and has to buy a new one. Now her airline is dragging its feet on a promised refund on the second ticket, and her online travel agency isn't helping. How do you get them moving?

    The post Oh no! They lost my ticket refund appeared first on Elliott.


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    When the price of Steven Estrella's Cancun vacation takes a nosedive after he's already paid for it, he tries to make a claim under his online travel agency's price guarantee. But for some reason, the company never processes his claim. What's going on? And will he ever see a refund?

    The post The Travel Troubleshooter: Maybe the price guarantee isn’t all-inclusive? appeared first on Elliott.


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    A trip from San Francisco to Buenos Aires, Argentina is no short hop. Liliana Elena Maculus-Levin found the flights she wanted on Travelocity, departing on Dec. 2, 2015 and returning Jan. 20, 2016.

    The post Travelocity says you’re flying on Dec. 20, whether you like it or not appeared first on Elliott.


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    After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?

    The post Travelocity charged me twice — can I get a refund? appeared first on Elliott.


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    Should companies make all of their customers stand in the same line when they get refunds? I ask because Patricia Lewis wants to know after she had to cancel her Alitalia flight from Portland to Palermo, Sicily.

    The post After her husband dies, how long should a refund take? appeared first on Elliott.


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    It takes Joanna Pierce hours to fix a duplicate reservation with Travelocity, but she’s still left with a $75 fee. Who should have to pay it? Question: Earlier this year, I booked a roundtrip flight on American Airlines from Minneapolis to Shannon, Ireland, for May on Travelocity.com. The next day, Travelocity sent me a message […]

    The post “Duplicate” reservation leaves her with a $75 cancellation fee appeared first on Elliott.


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    James Nutter’s trip was canceled because of a flight change. Why can’t he get a refund for the rental car?

    The post A runaround from Travelocity on a refund appeared first on Elliott.


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    Are you ready for our next unsolved mystery? This one comes from Terri Fitzgerald, who wrote to us recently about a Travelocity trip that went awry.

    The post What happened to my “trip of a lifetime” with Travelocity? Who knows? appeared first on Elliott.


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    When Borga Dorter's $472 airfare on Etihad is canceled because of an error, the refund never shows up on his credit card. A chargeback complicates things. Can our advocates help?

    The post I have no idea what is going on and why I’m being asked to pay for a ticket that’s already been refunded appeared first on Elliott.


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    When Kenneth Black’s flight on China Southern Airlines, booked through Travelocity, has a too-short connection time, he finds himself unable to travel. Yet neither the airline nor Travelocity is willing to help him get his money back. Can our advocates straighten out this fiasco?

    The post Help! My connection time was too short and I wasn’t allowed to fly! appeared first on Elliott.


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    Maureen Kiely thinks she shouldn’t have to pay for new airline tickets on Aer Lingus. She wants our help getting that fee waived. But she doesn’t have any documentation to support her case. And without a paper trail, our advocates can’t help her.

    The post No documentation — no $2,600 refund appeared first on Elliott.


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    Caleb Short makes a reservation through Travelocity for a three-night stay at the Solstice Hotel in Erie, Pa. When he checks in, he finds the property in the midst of renovation work that makes him feel that it's an unfit place to stay. Hotel management promises him a refund, then reneges. Travelocity refuses to help. Can we?

    The post My hotel was under a complete renovation — I want a refund appeared first on Elliott.


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    Many travel sites claim you can sometimes save money by booking two one-way airline tickets instead of a round-trip ticket. But is there a downside to this practice?

    The post Why you shouldn’t purchase two one-way tickets to save money appeared first on Elliott.


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    When George Cole books a trip to Hawaii and then cancels, he is offered a travel credit to be used within one year. Then he tries to book his new vacation. Why is Travelocity insisting that he must negotiate with a Japanese affiliate of Expedia?

    The post He can’t use these Travelocity credits. He doesn’t even speak Japanese appeared first on Elliott.


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