Will the Travelocity-Expedia deal be good for travelers?
Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new...
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Travelocity charged me twice — can I get a refund?
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
View ArticleBumped from my flight to Palm Beach — why won’t American pay up?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
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I fainted at the airport, and then I lost my vacation
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA?
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I canceled my reservation for a full refund — so why did Sleep-Inn charge me...
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification -- but no money. What gives?
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Why won’t travel insurance cover my flight cancellation?
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back?
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Travelocity refund problem: Where’s my $4,000?
When Marko Grdesic tries to make a change to his itinerary, a Travelocity representative tells him it will cost another $300. It doesn’t. The online agency bills him $4,000, and despite promises to...
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Can this trip be saved? Wrong middle name on my airline ticket
Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a...
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Oh no! They lost my ticket refund
Question: I recently lost a paper airline ticket to Spain that I booked through Travelocity. I was told to fill out a lost ticket refund application through Iberia Airlines, which I did. Both...
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The Travel Troubleshooter: Maybe the price guarantee isn’t all-inclusive?
Question: I am writing to complain about poor service I received in connection with Travelocity’s price guarantee. We recently returned from an 11-night trip to Cancun, Mexico. Our package, which...
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‘Am I in some kind of bureaucratic travel hell?’
Question: Last year, I booked a flight from Washington to Bozeman, Montana on US Airways, through Travelocity. About a month later, US Airways changed my flight schedule, leaving too little time for my...
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The Travel Troubleshooter: Am I stuck with this $378 phone bill?
Question: I’ve been haggling with Travelocity for almost three months about a flight, and I need your help. I recently booked flights from Newark, N.J., to Madrid, Spain via Continental Airlines and on...
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On travel sites, the pre-checked box checks out
The pre-checked box, a clever technique that travel companies use to extract a few dollars more from customers booking their trips online, may be checking out. Last month, the Minnesota Department of...
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Travelocity promised me a refund — did it do enough?
Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket from Philadelphia to Vienna through Travelocity, only to find a cheaper fare a few hours...
View ArticleWho’s responsible for this codeshare confusion?
In a world of airline codesharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight? For Robert and Roberta Blazek, that’s no academic question....
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A Travelocity typo triggers ethics crisis
The total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online...
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Paris for 10 euros a night — uh, make that 100 euros
Patrick Kerr books a hotel in Paris for the unbelievable rate of 10 euros a night. Then Travelocity, his online agency, changes the rate to 100 euros but promises a refund. But it offers him a...
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