Will the Travelocity-Expedia deal be good for travelers?
Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new...
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Travelocity charged me twice — can I get a refund?
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
View ArticleBumped from my flight to Palm Beach — why won’t American pay up?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
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I fainted at the airport, and then I lost my vacation
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA?
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I canceled my reservation for a full refund — so why did Sleep-Inn charge me...
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification -- but no money. What gives?
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Why won’t travel insurance cover my flight cancellation?
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back?
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Travelocity refund problem: Where’s my $4,000?
When Marko Grdesic tries to make a change to his itinerary, a Travelocity representative tells him it will cost another $300. It doesn’t. The online agency bills him $4,000, and despite promises to...
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Can this trip be saved? Wrong middle name on my airline ticket
Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a...
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Oh no! They lost my ticket refund
Question: I recently lost a paper airline ticket to Spain that I booked through Travelocity. I was told to fill out a lost ticket refund application through Iberia Airlines, which I did. Both...
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The Travel Troubleshooter: Maybe the price guarantee isn’t all-inclusive?
Question: I am writing to complain about poor service I received in connection with Travelocity’s price guarantee. We recently returned from an 11-night trip to Cancun, Mexico. Our package, which...
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‘Am I in some kind of bureaucratic travel hell?’
Question: Last year, I booked a flight from Washington to Bozeman, Montana on US Airways, through Travelocity. About a month later, US Airways changed my flight schedule, leaving too little time for my...
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The Travel Troubleshooter: Am I stuck with this $378 phone bill?
Question: I’ve been haggling with Travelocity for almost three months about a flight, and I need your help. I recently booked flights from Newark, N.J., to Madrid, Spain via Continental Airlines and on...
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On travel sites, the pre-checked box checks out
The pre-checked box, a clever technique that travel companies use to extract a few dollars more from customers booking their trips online, may be checking out. Last month, the Minnesota Department of...
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Travelocity promised me a refund — did it do enough?
Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket from Philadelphia to Vienna through Travelocity, only to find a cheaper fare a few hours...
View ArticleWho’s responsible for this codeshare confusion?
In a world of airline codesharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight? For Robert and Roberta Blazek, that’s no academic question....
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A Travelocity typo triggers ethics crisis
The total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online...
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This $250 Travelocity gift card has expired — but there’s no expiration date...
What should you do if your gift card that never expires suddenly expires? That’s what Maya Rath would like to know. Back in 2010, her boss gave her a $250 gift card for Travelocity. “I never stay in...
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