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“It is a blatant ambush of personal credit card information”
The pop-up ad Kathy Agosta says she saw after finishing a reservation on Travelocity recently looked like a confirmation screen from the online travel agency, and it offered $20 cash back if she signed...
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“The woman seemed mad that we had made the reservation through Travelocity”
It’s a common problem with an uncommon resolution. Stephen Andrews accidentally typed his name as “Stehen” when he booked a package tour through Travelocity, and he thought a quick call to the airline...
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Rooms for $58 a night at the Ritz Carlton Chicago? No way!
When Jack Whalen found an unbelievable room rate of $58 a night at the Ritz-Carlton Chicago — and on a holiday weekend, no less — he was thrilled. “This was to have been an anniversary trip, and my...
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Can this trip be saved? No one told her about the flight restrictions for kids
Note: This is the second installment of “Can this trip be saved?” where you get to vote on whether I mediate a case. The first case was solved last week (see update). Even though she did her best to...
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And the online travel agency with the most complaints is …
Expedia. That’s according to a survey of my authoritative email “in” box, which contains seven years of complaint data from travelers. Coming in second? Travelocity, followed by Orbitz. Alright, my...
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Paris for 10 euros a night — uh, make that 100 euros
Question: I recently booked a hotel in Paris through Travelocity for 10 euros a night. Great rate, huh? Afterward, I booked airline tickets separately. Not long after that, in the course of e-mail...
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Wrong name on plane ticket means son won’t be home for Christmas — what now?
Mariana Damon thought she had booked a ticket for her son to fly home for Christmas when she called Travelocity. Not quite. For some reason, the reservation was in her name. Repeated attempts to...
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Why is Travelocity “unable” to refund my ticket?
Question: I’m writing to you because of a really difficult situation that I have with Travelocity. My girlfriend and I had a set of multi-destination tickets that we booked through the site. We called...
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Can this trip be saved? Wrong middle name on my airline ticket
Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a...
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Oh no! They lost my ticket refund
Question: I recently lost a paper airline ticket to Spain that I booked through Travelocity. I was told to fill out a lost ticket refund application through Iberia Airlines, which I did. Both...
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The Travel Troubleshooter: Maybe the price guarantee isn’t all-inclusive?
Question: I am writing to complain about poor service I received in connection with Travelocity’s price guarantee. We recently returned from an 11-night trip to Cancun, Mexico. Our package, which...
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‘Am I in some kind of bureaucratic travel hell?’
Question: Last year, I booked a flight from Washington to Bozeman, Montana on US Airways, through Travelocity. About a month later, US Airways changed my flight schedule, leaving too little time for my...
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Hey Travelocity, where the $#*!@ is my money?
Tenaya Newkirk wants her money back from Travelocity. But instead of offering her a quick refund, it’s giving her excuses. Here’s the backstory: In December, she booked a flight from Denver to Fort...
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The Travel Troubleshooter: Am I stuck with this $378 phone bill?
Question: I’ve been haggling with Travelocity for almost three months about a flight, and I need your help. I recently booked flights from Newark, N.J., to Madrid, Spain via Continental Airlines and on...
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On travel sites, the pre-checked box checks out
The pre-checked box, a clever technique that travel companies use to extract a few dollars more from customers booking their trips online, may be checking out. Last month, the Minnesota Department of...
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Travelocity promised me a refund — did it do enough?
Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket from Philadelphia to Vienna through Travelocity, only to find a cheaper fare a few hours...
View ArticleWho’s responsible for this codeshare confusion?
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight? For Robert and Roberta Blazek, that’s no academic...
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A Travelocity typo triggers ethics crisis
The total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online...
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The 6 best online travel agencies of 2013
D Arts/Shutterstock In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until almost the last minute. But then Travelocity pulled ahead...
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Will the Travelocity-Expedia deal be good for travelers?
B747/ShutterstockDepending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a...
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