The online-travel soap opera – and what it means to you
Let’s just call Expedia’s $280 million acquisition of Travelocity, and the reportedly imminent sale of Orbitz, what it is: the latest chapter in an online-travel soap opera. If you’re an industry...
View Article“Most horrible service and support from Travelocity”
How do you even respond to someone like Harley Feldman? There are no words. “Never do business with Travelocity,” he writes in our help forums today. You can read the entire painful thread here. The...
View ArticleThanks to Travelocity, I’ll never make Silver Elite
Chris Joseph’s flight doesn’t get booked the right way on Travelocity. Can his ticket be fixed? Question: I’m hoping that you can help me solve my travel nightmare with Travelocity. As a seasoned...
View ArticleA merger that’s good for consumers? It’s no April Fool’s joke
With most mergers, consumers lose. But with the latest merger in the online travel industry between Expedia, Travelocity and Orbitz, competition should be enhanced rather than diminished. Why? The real...
View ArticleExpedia is about to eat two of its competitors, and that’s good for you
With most mergers, consumers lose. However, with the latest merger in the online travel industry between Expedia, Travelocity and Orbitz, competition should be enhanced rather than diminished. Why? The...
View ArticleCharged twice by Travelocity — where’s my refund?
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?...
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Oh no! They lost my ticket refund
Question: I recently lost a paper airline ticket to Spain that I booked through Travelocity. I was told to fill out a lost ticket refund application through Iberia Airlines, which I did. Both...
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The Travel Troubleshooter: Maybe the price guarantee isn’t all-inclusive?
Question: I am writing to complain about poor service I received in connection with Travelocity’s price guarantee. We recently returned from an 11-night trip to Cancun, Mexico. Our package, which...
View ArticleTravelocity says you’re flying on Dec. 20, whether you like it or not
A trip from San Francisco to Buenos Aires, Argentina is no short hop. Liliana Elena Maculus-Levin found the flights she wanted on Travelocity, departing on Dec. 2, 2015 and returning Jan. 20, 2016....
View ArticleTravelocity charged me twice — can I get a refund?
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?...
View ArticleAfter her husband dies, how long should a refund take?
Should companies make all of their customers stand in the same line when they get refunds? I ask because Patricia Lewis wants to know after she had to cancel her Alitalia flight from Portland to...
View Article“Duplicate” reservation leaves her with a $75 cancellation fee
It takes Joanna Pierce hours to fix a duplicate reservation with Travelocity, but she’s still left with a $75 fee. Who should have to pay it? Question: Earlier this year, I booked a roundtrip flight on...
View ArticleA runaround from Travelocity on a refund
James Nutter’s trip was canceled because of a flight change. Why can’t he get a refund for the rental car? Question: I booked a trip with Travelocity last November. The trip was canceled due to a...
View ArticleWhat happened to my “trip of a lifetime” with Travelocity? Who knows?
Are you ready for our next unsolved mystery? This one comes from Terri Fitzgerald, who wrote to us recently about a Travelocity trip that went awry. Fitzgerald used Travelocity to book a “trip of a...
View ArticleI have no idea what is going on and why I’m being asked to pay for a ticket...
When Borga Dorter’s $472 airfare on Etihad is canceled because of an error, the refund never shows up on his credit card. A chargeback complicates things. Can our advocates help? Question: I’m having...
View ArticleHelp! My connection time was too short and I wasn’t allowed to fly!
When Kenneth Black’s flight on China Southern Airlines, booked through Travelocity, has a too-short connection time, he finds himself unable to travel. Yet neither the airline nor Travelocity is...
View ArticleNo documentation — no $2,600 refund
Maureen Kiely thinks she shouldn’t have to pay for new airline tickets on Aer Lingus. She wants our help getting that fee waived. But she doesn’t have any documentation to support her case. And without...
View ArticleMy hotel was under a complete renovation — I want a refund
Caleb Short makes a reservation through Travelocity for a three-night stay at the Solstice Hotel in Erie, Pa. When he checks in, he finds the property in the midst of renovation work that makes him...
View ArticleWhy you shouldn’t purchase two one-way tickets to save money
Many travel sites claim you can sometimes save money by booking two one-way airline tickets instead of a round-trip ticket. But is there a downside to this practice? Sharon Sanborn recently discovered...
View ArticleHe can’t use these Travelocity credits. He doesn’t even speak Japanese
When George Cole books a trip to Hawaii and then cancels, he is offered a travel credit to be used within one year. Then he tries to book his new vacation. Why is Travelocity insisting that he must...
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