No, all business class seats are not created equal
Martha Mayakis booked business class seats on Norwegian Air Shuttle, through Travelocity. After she booked and paid, she researched the airline’s seats. She was disappointed when she discovered that...
View ArticleBumped from my flight to Palm Beach — why won’t American pay up?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay? Question: I recently booked a one-way ticket on...
View ArticleI fainted at the airport, and then I lost my vacation
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA? Question: I need your help with getting a refund from...
View ArticleWhy is Travelocity doubling the rate for my hotel room?
When Joseph Pollard checks in at the Grange Blooms Hotel, he is charged nearly double the rate for the room he reserved through Travelocity. Neither the hotel nor Travelocity will honor the original...
View ArticleI couldn’t print my Disney tickets. Can you get my $3,200 back?
While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one?...
View ArticleI canceled my reservation for a full refund — so why did Sleep-Inn charge me...
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification — but no money. What gives? Question: I have been charged the full two-day deposit for a room...
View ArticleWhy won’t travel insurance cover my flight cancellation?
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back? Question: I was supposed to fly from...
View Article“Duplicate” reservation leaves her with a $75 cancellation fee
It takes Joanna Pierce hours to fix a duplicate reservation with Travelocity, but she’s still left with a $75 fee. Who should have to pay it? Question: Earlier this year, I booked a roundtrip flight on...
View ArticleI couldn’t print my Disney tickets. Can you get my $3,300 back?
While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper Disney tickets. She buys them, but immediately changes her mind and wants a refund. Can she get...
View ArticleA hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping...
When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a refund from Travelocity or American Airlines? Does he even deserve one? Question...
View ArticleThe online-travel soap opera – and what it means to you
Let’s just call Expedia’s $280 million acquisition of Travelocity, and the reportedly imminent sale of Orbitz, what it is: the latest chapter in an online-travel soap opera. If you’re an industry...
View Article“Most horrible service and support from Travelocity”
How do you even respond to someone like Harley Feldman? There are no words. “Never do business with Travelocity,” he writes in our help forums today. You can read the entire painful thread here. The...
View ArticleThanks to Travelocity, I’ll never make Silver Elite
Chris Joseph’s flight doesn’t get booked the right way on Travelocity. Can his ticket be fixed? Question: I’m hoping that you can help me solve my travel nightmare with Travelocity. As a seasoned...
View ArticleTravelocity charged me twice — can I get a refund?
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that? The post...
View ArticleAfter her husband dies, how long should a refund take?
Should companies make all of their customers stand in the same line when they get refunds? I ask because Patricia Lewis wants to know after she had to cancel her Alitalia flight from Portland to...
View Article“Duplicate” reservation leaves her with a $75 cancellation fee
It takes Joanna Pierce hours to fix a duplicate reservation with Travelocity, but she’s still left with a $75 fee. Who should have to pay it? Question: Earlier this year, I booked a roundtrip flight on...
View ArticleWho’s responsible for this codeshare confusion?
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight? The post Who’s responsible for this codeshare confusion?...
View ArticleA Travelocity typo triggers ethics crisis
The total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online...
View ArticleThe 6 best online travel agencies of 2013
In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until almost the last minute. But then Travelocity pulled ahead with just seconds left...
View ArticleWill the Travelocity-Expedia deal be good for travelers?
Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new...
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