Who’s responsible for this codeshare confusion?
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight? The post Who’s responsible for this codeshare confusion?...
View ArticleA Travelocity typo triggers ethics crisis
The total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online...
View ArticleI fainted at the airport, and then I lost my vacation
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA? The post I fainted at the airport, and then I lost my...
View ArticleI canceled my reservation for a full refund — so why did Sleep-Inn charge me...
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification -- but no money. What gives? The post I canceled my reservation for a full refund — so why...
View ArticleWhy won’t travel insurance cover my flight cancellation?
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back? The post Why won’t travel insurance...
View ArticleI couldn’t print my Disney tickets. Can you get my $3,300 back?
While planning a trip to Disney World, Kathie O'Neill sees a great offer on Travelocity for Park Hopper tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one? The...
View ArticleA hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping...
When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a refund from Travelocity or American Airlines? Does he even deserve one? Question...
View ArticleWill the Travelocity-Expedia deal be good for travelers?
Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new...
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Travelocity charged me twice — can I get a refund?
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
View ArticleBumped from my flight to Palm Beach — why won’t American pay up?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
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I fainted at the airport, and then I lost my vacation
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA?
View ArticleClik here to view.
I canceled my reservation for a full refund — so why did Sleep-Inn charge me...
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification -- but no money. What gives?
View ArticleClik here to view.
Why won’t travel insurance cover my flight cancellation?
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back?
View ArticleClik here to view.
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Wrong name on plane ticket means son won’t be home for Christmas — what now?
Mariana Damon thought she had booked a ticket for her son to fly home for Christmas when she called Travelocity. Not quite. For some reason, the reservation was in her name. Repeated attempts to...
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Travelocity refund problem: Where’s my $4,000?
When Marko Grdesic tries to make a change to his itinerary, a Travelocity representative tells him it will cost another $300. It doesn’t. The online agency bills him $4,000, and despite promises to...
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Can this trip be saved? Wrong middle name on my airline ticket
Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a...
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